Terms of use

Heel & Steel: Walking RPG Last updated: 14 November 2026

These terms are the agreement between you and the maker of Heel & Steel when you play. By playing you accept them. They come with the chat rules, the privacy policy (how we handle your data) and, once there is something to buy, the purchase terms.

1. Who we are

Heel & Steel is made by Albert Teiml, a sole trader in the Czech Republic (IČO 23781955, Ke Kapličce 523, 252 41 Dolní Břežany, Czech Republic), “we” in these terms. Contact: support@heelandsteel.com.

The app itself is licensed to you under Apple’s standard licence for App Store apps (the Licensed Application End User License Agreement). These terms add the rules of the game. Apple is not responsible for the game or for these terms.

2. Who can play

You must be 13 or older (owner, 2026-11-14). If you are under 18, make sure a parent or guardian is fine with you playing; anything you buy goes through their or your Apple account and Apple’s rules. One account per person; your account is yours and may not be sold or given away.

A guest hero (not saved with Apple or Google) lives only on its phone. If the phone is lost or the app is deleted, the hero cannot be recovered.

3. Walk safely

Heel & Steel gets you walking. Look up from your phone, watch for traffic, stay off private property, and walk only where and as much as is safe for you. The game is entertainment, not medical or fitness advice; if you have a health condition, ask your doctor about how much to walk. You play at your own risk, and we are not responsible for what happens around you while you walk.

4. Play fair

Not allowed:

  • faking steps with machines, devices, apps or tricks, or anything else that makes the game count steps you did not walk;
  • modified or unofficial versions of the app, bots, scripts or automation;
  • using bugs to gain an advantage (please report them instead);
  • attacking or overloading the game’s servers, or getting into other players’ accounts;
  • more than one account to gain an advantage in brawls, the leaderboard or pub tables.

The game checks that step counts are humanly possible and may ignore steps that are not.

5. Gold, items and progress

Gold, items, Renown and everything else you earn in the game are part of the game. They have no money value, cannot be exchanged for money, and cannot be traded or sold outside the game. You get a right to use them in the game; you do not own them.

We change the game over time: balance, rewards, items and features. That can change what your gold or items are worth in the game. We do this to keep the game fun and fair, not to take away what you earned.

6. The chat and what you post

You are responsible for what you post: chat messages, the chalkboard, hero and table names. It must follow the chat rules. You keep any rights you have in it, and you allow us to show it to the other players as part of the game, for as long as it is in the game.

7. When rules are broken

If you break these terms or the chat rules, we may remove content, warn you, limit what you can do in the game (for example, mute you in the chat or keep you out of brawls), reset progress gained by cheating, or close the account, depending on how serious it is. We tell you what we did and why, and you can ask us to look again by writing to support@heelandsteel.com (see the chat rules).

8. Ending your account

You can stop at any time and delete your account in the game (Settings > Delete my hero and account). We may close an account as described in section 7.

If we ever close the game, we will tell players at least 30 days before, so you can download your data.

9. Availability

We work to keep the game running, but we cannot promise it will always be available or free of bugs. It may be down for maintenance or updates, or need a newer app version to keep playing.

10. Liability

We are responsible for harm we cause on purpose or through gross negligence, and for anything the law does not let us exclude. Otherwise, as far as the law allows, we are not responsible for indirect loss, lost progress, or harm caused by things outside our control. Nothing in these terms takes away the rights you have as a consumer under the law of the country where you live.

11. Changes to these terms

If we change these terms in a way that matters, we tell you in the game before the change applies. If you do not agree, you can stop playing and delete your account.

12. Law and disputes

Czech law applies, without taking away the protection the law of your country gives you as a consumer. If you are unhappy, write to us first at support@heelandsteel.com; we will try to fix it.

Consumers can also use out-of-court dispute resolution. For Czech traders this is the Czech Trade Inspection Authority (Česká obchodní inspekce), adr.coi.cz. You can also go to the courts.