Chat rules

Heel & Steel: Walking RPG Last updated: 14 November 2026

The pub tables are for walking together, cheering each other on and the occasional friendly brawl. These rules keep them that way. They apply to chat messages, the chalkboard, hero names and table names. By chatting you agree to them. They are part of the terms of use.

Be a good table guest

  • Be kind. Banter is welcome; making someone feel bad is not.
  • Keep it safe for everyone. Players are 13 and over, from many countries, so some are teenagers.
  • Keep to the game. The chat is for your table, not for advertising.

Not allowed

  • Hate: attacks on anyone for their race, ethnicity, nationality, religion, gender, sexual orientation, disability, age or the like.
  • Harassment and bullying: insults aimed at a person, threats, following someone around the game to bother them, or pushing someone who asked you to stop.
  • Threats and violence: threatening anyone, or encouraging violence or self-harm.
  • Sexual content, including sexual messages to other players.
  • Seeking out younger players: adults trying to get to know teenagers privately, asking their age, school or where they live, or asking them to talk elsewhere (other apps, social media). This leads straight to a closed account, and may be reported to the police.
  • Personal details: your own or anyone else’s phone number, address, real full name, social media or photos. Keep yourself safe.
  • Spam and selling: ads, links to sell things, begging, or flooding the chat.
  • Cheating and scams: offering ways to fake steps, selling accounts, or tricking players.
  • Pretending to be someone else, including the game’s own staff or support.
  • Anything illegal.

The game hides common offensive words automatically. That does not make it fine to get around the filter.

If someone breaks the rules

  • Block them: tap their message or open their profile, then Block. You no longer see their messages.
  • Report them: tap the message and choose Report message, or open their profile and tap Report. A person reads every report. We look at reports as soon as we can, usually within a few days.
  • If someone is in danger, contact the local emergency services first.

What we do

Depending on how serious it is and whether it has happened before, we may:

  • remove the message, chalkboard text or name;
  • give a warning;
  • mute the player in the chat for a while;
  • remove the player from their table;
  • close the account, for serious or repeated cases (threats, hate, sexual content directed at others).

If we act on something you posted, we tell you what we did and why, in the game’s inbox or by email. Illegal content may be passed to the authorities.

Disagree with a decision?

Write to support@heelandsteel.com within six months, with your hero’s name, and tell us why. A person looks at it again and answers.

Landlords and barkeeps

Table staff can set the chalkboard and remove members from their own table. These rules apply to them too, and a landlord who uses the table to bully others can lose it.