Support

Heel & Steel: Walking RPG

Get in touch

Email: support@heelandsteel.com. For problems, questions, account and data requests, and appeals. We answer as soon as we can, usually within a few days.
Telegram: t.me/heelandsteel. The player community: news, tips, and talking to other walkers. Please do not post account details there; use email for anything about your account.

When you write about a problem, tell us your hero’s name and the app version (at the bottom of Settings).

Common questions

Which steps count?

Steps from Apple Health count, from every source that writes to it: your iPhone, an Apple Watch, and fitness apps. Steps typed into Apple Health by hand do not count. The game also asks your iPhone’s motion sensor, and the higher of the two counts wins.

My steps are not counting

Open the iPhone’s Settings > Health > Data Access & Devices > Heel & Steel and allow Steps.
Open Settings > Privacy & Security > Motion & Fitness and turn on Fitness Tracking and Heel & Steel.
Open the game again. Steps walked while a quest is locked in count, even if the game was closed.

Settings in the game shows whether Motion & Fitness is allowed.

What is live view?

When you lock in a quest, the game can show your walk on the lock screen and in the Dynamic Island, and tell you the moment the quest is done. Steps count with or without it. Turn it off in Settings > Start live view on lock-in.

How do I keep my hero on a new phone?

Save it with Apple or Google first: Settings > Account. On the new phone, install the game and sign in with the same account. A guest hero that was never saved lives only on its phone and cannot be moved.

Can I change my hero’s name or look?

Only through support: write to us with your hero’s name and the new name you would like.

Someone is rude in the chat

Block or report them: tap their message, or open their profile. See the chat rules.

Your data and your account

Get a copy of your data

In the game: Settings > Download my data. You get everything the server keeps about you, as one file. Or write to us.

Delete your account

In the game: Settings > Delete my hero and account. Your hero, progress, Renown, chat messages and everything else go for good, straight away (and from the server’s backups within 7 days).

Without the app (for example, if it is no longer on your phone): write to support@heelandsteel.com with the subject “Delete my account”, from the email address your account uses, or tell us your hero’s name. We may ask you to confirm it is your hero, then delete it within a month and let you know.